FAQs

What do I do if I have already submitted a review form on the ticket and then I receive a notice for payment?

All tickets are on hold pending the disposition of the review. Therefore, payment does not need to be made while the ticket is being reviewed. For review status or for information concerning the review process, please contact us at (800) 989-2058.

If your review is upheld payment must be made in order to continue on with the dispute process. Your review determination letter will provide details of the next steps and any deadlines that apply.